Shipping & custom orders

Shipping is offered to select countries. Customers are liable for any extra taxes, duties, or import fees that may be applied.

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Shipping Times:

• Typically, this takes between 2 to 8 business days. Custom orders may take up to 10-14 days. Please note that shipping times can vary based on the courier selected.​

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Shipping Delays:

We cannot be held accountable for any shipping delays resulting from labor disruptions, weather conditions, or other circumstances beyond our control.

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Accountability for Address Errors  
Please ensure that your shipping address is correct at the time of purchase. If items are sent to an incorrect address, we regret to inform you that we cannot provide a reimbursement. Customers will need to repurchase the item if they wish to receive it.

 

Lost or Stolen Packages 
Unfortunately, our company is not responsible for any lost or stolen products, we regret to inform you that we cannot provide a reimbursement. If you experience such an issue, we encourage you to contact your postal or courier service directly for assistance.

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We advise you to review these policies before completing your purchase to ensure a clear understanding of the shipping conditions. If you have any questions or need further clarification, please feel free to reach out to us at chaps.bymaddy@outlook.com.